General terms and conditions
Last version of 15 November 2018
Point 1 Contracting party
Jörn Hannecke GmbH is the legal representative of Happy Cape Boat & Villa Service LLC. in Europe. If the Happy Cape is mentioned below, the binding contract will be concluded within Europe with Jörn Hannecke GmbH.
Point 2 contracts
All our contracts must be in writing. Telephone bookings and requests for changes are only effective if you receive a document, usually by e-mail. With your payment you acknowledge the booking confirmation.
Item 3 prices
The prices stated in the advertisement of the respective house or boat apply. The prices are composed of the rental price of the house, the sales and tourist tax, which are shown separately. Costs for energy and gas are charged separately and are not part of the price. For each house we charge a deposit, which in case of damage with the actual costs incurred, against is counted. Energy costs are also charged to the deposit. In addition, we charge a house cleaning, which is also mentioned in the advertisement of the respective house. In the case of a boat rental, a separate deposit will be requested for the boat. Again, any damages may be charged. For boats, an additional instruction is mandatory, which is also published for each boat.
Item 4 General costs
The house price includes the costs for drinking water, waste disposal, pool service, garden service, internet, telephone calls within the USA. Electricity costs are calculated according to the local rate plus the tax.
Point 5 Payment of the rental price and the deposits
The entire rental amount is to be paid before taking over the rental property. 20% of the rent incl. All taxes and deposits are due within 7 days of booking. The balance must be received by Happy Cape up to 30 days before the rental date. For bookings made less than 30 days before arrival, the full amount of the reservation is due immediately.
Point 6 cancellations of the rental property
All cancellations must be made in writing. For cancellations received on Sundays and public holidays at Happy Cape, the next working day will be considered the entrance. A late takeover of the rental property does not reduce the rental price. The conclusion of a cancellation insurance or the like is strongly recommended. The cancellation fees are as follows:
up to 20 days before arrival 50% of the invoice amount
19 to 2 days before arrival 80% of the invoice amount
1 day before arrival and on the day of arrival the full amount of the bill is due.
Point 7 price changes
Happy Cape will release each homeowner if their rental base is Euro or Dollar. Our website converts the rental price basis of the respective owner into the currency desired by the tenant. Therefore, due to price fluctuations, it is always possible for a house to appear cheaper on our site after booking. Decisive for the rental price, which the renter has to pay, is only the price stated on his booking confirmation. Should there be any performance or price changes after booking that have nothing to do with the exchange rate, the renter has the right to withdraw from the contract free of charge within 5 days of delivery of the information.
Item 8 Travel documents and access to the house
If the final payment has been received, but not earlier than 30 days prior to arrival, you will receive an e-mail with the access code to the house. Furthermore, we inform you about the property management and how to contact them. As a rule, our tenants contact after arrival and arrange a check-in appointment. But you can also do that as soon as you receive the information.
Item 9 Provision of a replacement object or cancellation of the contract by Happy Cape
This point should not occur at all or only in extremely rare cases come to fruition. However, there may be unavoidable circumstances that make it impossible to transfer the rental property. Examples of this could be: severe damage to the house, bank entry, death of an owner, and similar unavoidable circumstances. If such a case occurs, Happy Cape may assign the tenant a similar value replacement object. If this is not possible, the contract can be terminated by Happy Cape. Happy Cape is not liable for damages if the tenant of the contract must be terminated.
Point 10 deposits
The deposit taken by Happy Cape will be shown in the booking confirmation and must be paid with the house bill. It is part of the contract concluded with us. The deposit can be used to cover any damage incurred to the house, furnishings or boat. Furthermore, the deposit is to cover energy costs